About Us

In the privacy policy, you will find all the relevant information that applies to the use that AFFAQ TRAVEL makes of the personal data of our clients and users who use to interact with us.
We are transparent about what we do with your data so that you understand the implications of the uses we carry out or the rights you have about your data. To do this, we make all the information in this Privacy Policy available to you permanently, which you can consult when you deem it appropriate, in addition, you will also find information about each treatment of your data as you interact with us.
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
In compliance with article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, and all the provisions of Regulation (EU) 2016/679 and Organic Law 3/2018 of Protection of Personal Data and Guarantee of Digital Rights, you are informed that those responsible for the processing of your data are:
PAKLINKS VIAJES S.L.
CIF: B84179480
Registered office:Sombrerete, 8
Email: affaqtravel@hotmail.com
Contact telephone number: 91 506 23 15
Website:[www.affaqtravel.com]
Social media:
Facebook>br>Twitter
Google+
FOR WHAT PURPOSE DO WE PROCESS YOUR DATA?
Depending on the services or functionalities that you want to enjoy at all times, we will need to process some data or others, which in general will be, depending on the case, the following:
• – your identification data (for example, your name, surname, contact information, etc.) to manage your travel requests and maintenance of the contractual relationship.
• – economic and transactional information (for example, your payment or card details, information about your purchases, claims, etc.);
• – connection and navigation data;
• – commercial information (for example, if you are subscribed to our newsletter), data about your tastes and preferences. Remember that you can unsubscribe from the Newsletter at any time and no cost through the “Newsletter” section of the Platform, in addition to through the instructions that we provide in each communication;
• – To manage your registration as a web user.
• – Browse the web and use our digital media: We process the information to allow and facilitate access and browsing through our digital media, as well as to provide you with the services we offer through them.
• – Improve the services we offer and security: Other uses for which we use the information is to achieve the maintenance, improvement, and effectiveness of our services and digital media that allow us to develop new functionalities, protect the security of your data and our digital media, detect and prevent fraud in transactions.
If you access our Website, we inform you that we will process your browsing data for analytical and statistical purposes, that is, to understand how users interact with us WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?
The legal basis that allows us to process your data also depends on the purpose for which we process it. And the purpose is:
1. Manage your registration as a Web user. The processing of your data is necessary for the execution of the terms that regulate the use of the Platform. In other words, for you to register as a user on the Web, we need to process your data, since otherwise, we would not be able to manage your registration.
2. Development, fulfillment, and execution of the contract of sale or services. The processing of your data is necessary for the execution of the contract for the provision of services that binds us to you. We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud when you make a purchase. We understand that the processing of this data is positive for all parties involved when paying for a purchase is made and in particular for you since it allows us to put measures in place to protect you against fraud attempts made by third parties.
3. Customer Service. We consider that we have a legitimate interest in responding to the requests or queries that you submit to us through the various existing means of contact. We understand that the processing of this data is also beneficial for you insofar as it allows us to be able to attend you properly and resolve the queries raised.
4. Marketing. The legitimate basis for processing your data for marketing purposes is the consent you give us, for example, when you agree to receive personalized information through various means or when you accept the legal bases to participate in a promotional action.
5. Usability and quality analysis We consider that we have a legitimate interest in analyzing the usability of the Web and the degree of user satisfaction since we understand that the processing of this data is also beneficial for you because the purpose is to improve the user experience. user and offer a higher quality service. Website and thus be able to make improvements to it.
FOR HOW LONG WILL WE KEEP YOUR DATA?
The period of conservation of your data will depend on the purposes for which we treat them, as explained below:
1. Manage your registration as a Web user.
We will process your data for as long as you maintain the status of a registered user (that is until you decide to unsubscribe).
2. Development, fulfillment, and execution of the requested service.
We will process your data for the time necessary to manage the purchase of the services you have purchased, including possible returns, complaints, or claims associated with the particular service.
3. Customer Service.
We will process your data for as long as necessary to meet your request or request.
4. Marketing.
We will process your data until you unsubscribe or cancel your subscription to the newsletter.
5. Usability and quality analysis.
We will process your data occasionally during the time in which we proceed to carry out a specific quality action or survey or until we anonymize your browsing data.
WILL WE SHARE YOUR DATA WITH THIRD PARTIES?
We protect the information we collect by establishing the technical and administrative security measures indicated in the legal regulations after having carried out the corresponding risk analysis so that the information is protected against unauthorized access, unavailability, disclosure, or use.
Your personal information can only be accessed by our workers, who are aware of the uses for which they can use it and its limitations, the competent public and judicial authorities when required and required by applicable regulations, and other supplier companies to provide you with the services. services that you have requested.
To achieve the purposes indicated above, it may be necessary, and even mandatory, that your data have to be communicated to the different providers, such as airlines, shipping companies, hotels, and other service providers, who will be obliged to use your data, uniquely and exclusively, to fulfill the purpose of the contract. These providers, depending on the country of destination of your trip, may be located in third countries for which it is necessary to carry out an international data transfer.
Each of these companies undertakes to use your data solely and exclusively for these purposes and not to use it for any other so that once the provision of the service is terminated, they are obliged to delete the information they have obtained or keep it properly. blocked and protected without being able to use it, as long as it may be necessary for compliance with a legal obligation, for the exercise or defense of contractual claims that must be addressed.
In the cases in which these companies are located in a country that does not offer a level of data protection similar to ours, we make sure that they comply with the necessary security measures and equivalent to those that we have, established in the regulations applicable laws. This is the case of companies that are in the US, which will be governed by the Privacy Shield (agreement between Europe and the US)
WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?
We promise to respect the confidentiality of your data and to guarantee the exercise of your rights. At AFFAQ TRAVEL you can exercise them by writing an email to info@affaqtravel.com, simply indicating the reason for your request and the right you want to exercise.
If we consider it necessary to be able to identify you, we may request a copy of a document proving your identity.
In particular, regardless of the purpose or legal basis for which we process your data, you have the right to:
◦ Ask us for access to the data we have about you.
◦ Ask us to rectify the data we already have. In any case, keep in mind that, by actively providing us with your data by any means, you guarantee that they are true and exact and you agree to notify us of any change or modification thereof. Any loss or damage caused to the Web or the person in charge of the Web or any third party due to the communication of erroneous, inaccurate, or incomplete information in the registration forms, will be the sole responsibility of the user.
◦ Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to process them as we have informed you above, or that we no longer have the legitimacy to do so.
◦ Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it. If you have provided us with your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time. When our legitimacy for the processing of your data is your consent or the execution of the service, you will also have the right to request the portability of your data. This means that you will have the right to receive the personal data that you have provided us in a structured, commonly used, and machine-readable format, to transmit it to another entity directly, whenever technically possible.
On the other hand, when the processing of your data is based on your legitimate interest, you will also have the right to oppose the processing of your data.
Finally, we inform you of your right to file a claim with the relevant data protection control authority, in particular, with the Spanish Agency for Data Protection (https://www.agpd.es/portalwebAGPD/ index-ides-idphp.php).
WHAT HAPPENS IF YOU PROVIDE US WITH THIRD-PARTY DATA?
If you provide us with Personal Data from third parties, you guarantee that you have informed them about the purposes and how we need to process their data.
CONFIDENTIALITY AND DOCUMENTARY DESTRUCTION
professional secret. AFFAQ TRAVEL and the collaborators who work with us and who have some type of intervention in the services provided are committed not to disclose or make use of the information they have accessed because of their profession. The information that you provide us will, in any case, be considered confidential, without it being able to be used for other purposes than those related to the services contracted to AFFAQ TRAVEL.
Document destruction. To preserve and guarantee confidentiality, AFFAQ TRAVEL undertakes to destroy all confidential information to which it has had access due to the provision of services when they are no longer necessary for the purpose for which they were collected unless there is a legal obligation for its conservation. If you want to keep the original or a copy of said information, you must print or save it by your means or go to the AFFAQ TRAVEL headquarters to collect it before its destruction.
DURATION AND MODIFICATION OF THE PRIVACY POLICY
AFFAQ TRAVEL reserves the right to modify, totally or partially, this Privacy Policy, publishing the changes on the Website. Likewise, it may make the modifications it deems appropriate without prior notice, being able to change, delete or add both the contents and services it provides, as well as how they appear presented or located. Consequently, the general/political conditions that are published at the time you access will be understood as valid, you must read them periodically.
Regardless of the provisions, AFFAQ TRAVEL may terminate, suspend or interrupt, at any time without prior notice, access to the contents of the web, without the possibility for you to demand any compensation.
Last update date 02/04/2020